Frequently asked questions
Everything HR teams usually ask before signing up. Still have a question? Reach out on the Contact page.
How does TreatVibes know when to send a gift?+
A nightly occasion engine scans every active employee against the gift rules you've configured — birthdays, work-anniversary tiers (1/3/5/10 years), Diwali, and regional festivals. When a match is found and your wallet covers the budget, a gift is queued and sent automatically. No one has to remember a date.
Do employees need to install an app or create an account?+
No. Employees receive a single personal link on WhatsApp. They open it, see a company-branded greeting, choose a gift from the catalog within budget, and it's confirmed instantly — no password, no app install.
What happens if an employee doesn't claim their gift?+
The link stays valid for 30 days. We send a reminder on day 7 and again on day 15 if it's still unclaimed. If it expires unclaimed, the budget isn't refunded — it's treated the same way an unused gift card would be.
How is pricing structured?+
A per-employee annual subscription fee (Essential, Growth, or Enterprise — see /pricing) plus the actual gift value, which you fund separately through a prepaid company wallet. You only pay for gifts that actually get set up to send.
Is GST invoicing automatic?+
Yes. Every time you top up your wallet, a GST-compliant invoice is generated and emailed to your billing contact automatically — no manual bookkeeping on your end.
Which languages are supported?+
English, Hindi, Tamil, Telugu, Marathi, Bengali, Gujarati, and Kannada — for both the WhatsApp message and the gift-claim page itself. Anything not yet translated falls back to English rather than breaking.
Can we import employees from our existing HRMS?+
CSV import is always available. We also support a direct sync with Keka and Zoho People, so employee records stay current without a manual re-upload — more HRMS providers are on the roadmap.
Is it just gift cards, or can employees get physical gifts?+
Both. The catalog spans 8 categories from digital vouchers to wellness, tech, home décor, cakes, flowers, and trophies. Physical items are seller-fulfilled with tracking and a photo-verified quality check before dispatch; cakes and flowers get same-day local courier delivery instead of standard shipping.
Who actually picks the gift — HR or the employee?+
The employee. HR sets the occasion and the budget; the employee chooses what they actually want from the catalog available at that budget. It reads as a gift, not a stipend.
Can more than one person on our HR team manage the account?+
Yes. The person who signs up becomes the account owner and can invite the rest of the People team as members. Members get full access to employees, gift rules, and campaigns; wallet and billing access stays with the owner.
What if we want to run a one-off company-wide send, like Diwali?+
That's what Campaigns are for — a scheduled, budgeted bulk send to every active employee on a date you pick, separate from the nightly per-employee occasion engine. You'll get a reminder 5 days out if your wallet isn't yet funded to cover it.
How is our employee and company data handled?+
See our Security & Compliance page for the full picture — in short, there are no passwords stored anywhere (phone + OTP only), each company's data is isolated from every other company's, and sessions are signed and expire automatically.